Here at Global Cheese Ltd customer service is everything to us, we understand how sharing your personal data may alarm you but we ensure that we will protect the data we have and use from you and value the trust that you have put into us.
What personal information do we collect from you?
We collect a variety of personal information from when you use our website (“Site”) also including information which is obtained directly from you once we have been in communication whether it is online, email or through social media. Other information is obtained directly from you once you have provided them such as your:
Personal details: Name, age, gender.
Contact information: Postal address, telephone number, email address or mobile number.
Payment information: Payment account details, credit card and debit card numbers and expiry dates, shipping and billing address.
Account details: User name, password and security question (Accounts made within our website)
Some information is automatically collected from you through using cookies (our own and third party) and other device identifying technologies. This includes IP address, browser.
Information is also collected through interaction through social media: Twitter, Instagram or Facebook (Web or App)
Personal details: Name, age, gender
Contact Information: Postal address, telephone number, email address or mobile number.
We utilise your personal information to give you, the customer a better experience and product. We use your personal information in order to do many things ranging from:
a) Improve our products and the services that we provide
b) To Improve our website
c) Promote new products or any new offers to you
d) Handle customer enquiries and requests
e) In order to use information for our legal rights where it may be necessary for example, violations of law or fraudulent claims
f) Authenticate the identity of the user when using the site
g) In an emergency to protect the health or safety of site users or the general public or in the interests of national security
h) Provide you with information regarding product changes and company changes
We do this as it means that we are able to analyse the information obtained from you, from using our site in order to provide a better overall service for our customers this is by seeing which pages or products you visit and how you use our services.
We also can use this information in order to generate statistics regarding the usage of the website (“Site”) in order to assist you and tell us information which is useful to you such as: sending an order confirmation, alerting you of an incomplete cart, preventing fraud and boosting security.
Your information that we have on you may be shared with third parties: we may share your information with our business partners and service providers such as our marketing teams in order to help them promote us and create articles such as newsletters or promotional emails. We may also share your details with a Law agency if need be. For example, if we believe relevant legal action is required to be taken or in order to protect our rights. Also with third parties in case of corporate transactions.
Although we may hold your information you still have rights in regards to the personal information that we hold about you and what you can see, these include the following:
You have access to your personal information that we hold on you, right to rectify the information that we have on you or to even erase the personal information that we have on you.
You have the right to object to us using your information and are able to restrict us from using your personal information and withdraw anything you may have previously consented to.
Right to receive the personal information about you in an electronic format and transmit it forward to a third party.
Local data protection authority is also there for you to rightfully file a complaint if you feel the need to.
Here at Global cheese we will only contact you regarding marketing if we have been granted permission by you, we will contact you through email, text and mail depending on the situation.
If we require any additional information from you we will contact you to ask for the details, if you believe that the information you have given to us may be incorrect or incomplete then you will need to make us aware of the information and we shall update all the relevant information accordingly.